Refunds and Exchanges

Our refund and exchange policy

At TBS Health, we stand behind the quality of our products. If you are not satisfied with your purchase, we offer refunds or exchanges within 30 days of delivery for items that are unused, in their original packaging, and in the same condition as when you received them. Please note that items that are damaged, missing parts, or in unsellable condition cannot be accepted for return. For hygiene reasons, some personal care items (such as opened creams, socks, or skin-contact products) cannot be returned unless faulty.

Faulty, incorrect or damaged items

We provide free refunds and exchanges for items that are faulty, not as described, or where the incorrect item or size was sent — and we cover the return shipping cost. Please inspect your order on arrival and contact us as soon as possible if there is an issue so we can make it right. Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind

If you change your mind or select the wrong item or size, we're happy to accept a return within 30 days provided the item is unused and in its original packaging — however, return shipping for change-of-mind returns is at the customer's expense, and original shipping charges are not refundable. If you're unsure about sizing or suitability, contact us before ordering and we'll be happy to help.

How to start a return

To request a return or exchange, email us at support@tbshealth.com.au with your order number and the reason for the return. If your return is accepted, we'll provide instructions on how and where to send your item. Refunds are processed to your original payment method once the return has been received and inspected; please allow a few business days for your bank to post the refund.