Privacy Policy
This Privacy Policy describes how TBS Health and Medical Supplies ("TBS Health", "we", "us" or "our") collects, uses and discloses your personal information when you visit or make a purchase from tbshealth.com.au (the "Site"). We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal information we collect
Device and usage information. When you visit the Site we automatically collect certain information about your device and your interaction with the Site, including your web browser, IP address, time zone, cookie data, the pages and products you view, search terms, and how you interact with the Site. This is collected using cookies, log files, tags and pixels, and is used to load the Site correctly and to analyse and improve Site performance.
Order information. When you make or attempt to make a purchase, we collect your name, billing address, shipping address, payment information, email address and phone number. We use this information to fulfil orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, where you have opted in, provide you with information about our products and offers.
Customer support information. If you contact us for support, we collect the information you provide (such as your name, email address and the content of your enquiry) in order to respond to and resolve your enquiry.
How we share personal information
We share personal information with service providers who help us operate the Site and fulfil our contracts with you:
- Shopify powers our online store. You can read about how Shopify handles personal information at https://www.shopify.com/legal/privacy.
- Payment providers (including Shopify Payments, PayPal, Apple Pay and Google Pay) process your payments. We do not store your full card details.
- Shipping carriers (including Australia Post) receive your name, delivery address and contact details to deliver your order.
- Analytics and advertising services, including Google Analytics and Google Ads, help us understand how the Site is used and measure the effectiveness of our advertising. You can read Google's privacy policy at https://policies.google.com/privacy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
We may also disclose personal information where required by law, to respond to lawful requests from government or law enforcement, or to protect our rights.
We do not sell your personal information.
Behavioural advertising
We use your information to provide relevant advertising and marketing communications. You can opt out of targeted advertising through Google's ad settings or the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info/. You can unsubscribe from our marketing emails at any time using the link in the email footer.
Cookies
A cookie is a small amount of information downloaded to your device when you visit the Site. We use functional cookies necessary for the store to operate (such as cart, checkout and login cookies) as well as performance and analytics cookies (Shopify analytics and Google Analytics). Most browsers accept cookies automatically, but you can manage or block cookies through your browser settings. Blocking cookies may affect parts of your experience on the Site, such as the shopping cart.
Data retention and security
When you place an order through the Site, we retain your order information for our records, including for tax, accounting and consumer-law purposes, unless and until you ask us to delete it (subject to our legal retention obligations). We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our store data is hosted by Shopify, and some data may be stored or processed on servers located outside Australia (including in Canada and the United States).
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
Your rights
Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request that it be corrected. You may also ask us to delete your personal information, and we will do so unless we are required to retain it by law. To make a request, contact us using the details below.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The current version will always be available on this page.
Contact and complaints
For questions about our privacy practices, to make an access or correction request, or to make a complaint, contact us at support@tbshealth.com.au or by mail at PO Box 72, Glenside SA 5064, Australia. We will respond to complaints within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Last updated: 13 July 2026